Responsible gambling in the UK: signs and support
Gambling is not a way to earn money and cannot solve money problems. You can lose the money you stake. If gambling is affecting your finances, health or relationships, stop depositing and seek help rather than trying to win back losses.
Signs that gambling may be causing harm
Look for actions and effects you can observe. These may include:
- spending more than you planned, or raising your stakes to try to recover losses;
- borrowing money, using money needed for bills, or hiding gambling transactions;
- thinking about gambling when you are trying to work, sleep or spend time with other people;
- repeatedly trying to cut down or stop, then returning to gambling;
- feeling restless or irritable when you cannot gamble;
- missing work, neglecting responsibilities or withdrawing from people because of gambling;
- continuing to gamble despite arguments, debt or other clear consequences.
One sign can be enough to take action. You do not need to wait for the effects to become severe.
Take action now
If you are gambling at Casino not on Gamstop, open your account’s responsible gambling or account settings. Set a financial limit, or lower an existing one. UK remote operators must prompt new customers to set a financial limit before their first deposit and provide accessible account-level limit controls.
If you want to stop using the account, use its self-exclusion option. UKGC-licensed casinos must provide responsible gambling tools, including self-exclusion. Follow the instructions shown in your account and check that the exclusion has been applied. If you cannot access the controls, contact the operator through the contact route provided on its website.
You can also tell someone you trust that you are stopping and ask them to help you avoid making further deposits. If gambling has affected bills or debt, contact the organisations you owe money to and explain that you cannot make the payment as planned.
No verified support organisation or address is available on this page. Do not rely on an unverified phone number or service. To find the operator’s formal routes, check its website for its licence details and link to its public register information. UKGC licensees must offer an internal complaints process and access to an approved Alternative Dispute Resolution (ADR) service. These routes are for complaints; they are not a substitute for urgent support with gambling harm.
Age and account protections
Operators must verify your age before allowing you to deposit funds into a gambling account. You must meet the legal age requirement to gamble.
UK rules also restrict how online slots work: autoplay is banned, a spin must last at least 2.5 seconds, and a game cycle cannot start again until at least 2.5 seconds after the previous cycle began. The maximum total stake in an online slots game cycle is £2 if you are under 25 and £5 if you are 25 or older.
Remote gambling operators cannot accept credit-card payments for gambling, including credit-card funds routed through a money service business. They also cannot accept wallet payments where the wallet allows credit-card funds to be used for gambling. These restrictions do not prevent losses from other payment methods. Set limits that reflect what you can afford to lose, or stop gambling if you cannot keep to them.